24/7 Support

Score365 Help Center — Every Question You Have, Answered Right Here

Whether it's account, payment, Sports Betting, or casino-related — the score365 Help Center is always here to assist.

Popular topics: Opening an Account Deposit Withdrawal Bonus FAQ

Choose a help category

Browse the categories below based on the type of issue you're facing

Account & Registration

Guides for opening an account, logging in, resetting your password, and completing verification.

Deposit & Payment

How to deposit via Mobile Pay, Nagad, Rocket, and bank transfer.

Withdrawal

Full details on withdrawal rules, processing times, and limits.

Bonuses & Offers

Terms and conditions for the welcome bonus, cashback, free spins, and other offers.

Sports Betting

Information on understanding odds, live bets, bet cancellations, and settlements.

Casino & Slots

Rules and guides for Live Casino, slots, and table games.

Security & Privacy

Guidelines for account security, KYC verification, and protecting your personal data.

Mobile App

Downloading, updating, and troubleshooting the Android and iOS apps.

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Account & Registration

Everything from opening an account to completing verification is explained here, step by step.

Create a New Account

To create an account at score365, click the "Register" button at the top of the page. Enter your active mobile number or email address. Choose a strong password — at least 8 characters, including a number and a special character is recommended. Then verify your OTP and your account is ready to go!

Login Issues

If you forget your password, click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number or email — use it to set a new password. If you enter the wrong password too many times, your account may be temporarily locked. In that case, please contact us via Live Chat.

KYC Verification

For security purposes, score365 verifies the identity of every account holder. You'll need to upload a photo of your National ID or passport before making your first withdrawal. This is a standard procedure — your information is completely secure and will never be shared with any third party.

Account Settings

In your account settings, you can update your name, email address, and mobile number. Enabling two-factor authentication (2FA) adds an extra layer of security. You can also set your notification preferences, language, and time zone to suit you.

Important: Opening more than one account under the same person is against score365's policy. If multiple accounts are found, both may be closed.

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Deposit & Payment Methods

Score365 supports the most popular payment methods in Bangladesh.

Mobile Pay

Minimum ৳200. Via Send Money or the Payment option directly.

Nagad

Minimum ৳200. Via the Nagad app or USSD code.

Rocket

Minimum ৳200. Dutch-Bangla Mobile Banking.

Bank Transfer

Minimum ৳500. NPSB/RTGS/BEFTN supported.

How to deposit with Mobile Pay

1
Log in to your score365 account
Log in to your account and click the "Deposit" button.
2
Choose a payment method
Select "Mobile Pay" from the payment options.
3
Enter amount and number
Enter the deposit amount and your Mobile Pay number.
4
Verify OTP
Confirm the transaction with the OTP sent from Mobile Pay. Your balance will be credited instantly.

Deposits are usually instant. If your balance hasn't updated within 15 minutes, contact support with a screenshot.

Withdrawal — How to Cash Out Your Winnings

Withdrawing your winnings on score365 is quick and easy. Just follow the steps below.

Processing Time

Usually 5–15 minutes. Within 24 hours at most.

Minimum amount

Mobile Banking: ৳300. Bank Transfer: ৳1,000.

Daily Limit

Daily withdrawals are capped at ৳2,00,000.

KYC verification must be completed before your first withdrawal. This is a one-time process only.

If the wagering requirement on a bonus hasn't been met, your withdrawal may be delayed. Make sure to read the bonus terms carefully.

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Bonuses & Promotions Guide

Once you understand how the score365 bonus system works, you'll be able to get a lot more out of it.

After registering on score365, a 100% welcome bonus is automatically added on your first deposit. That means if you deposit ৳1,000, you'll have ৳2,000 to play with. The maximum bonus is ৳10,000. The offer must be active before you make your deposit — check the promotions page to confirm.

A wagering requirement is the number of times you must place bets before withdrawing a bonus. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to wager ৳10,000 in total. At score365, the terms and conditions for every bonus are always clearly stated on the promotions page.

Yes. Regular score365 members receive a reload bonus every week. A reload bonus of up to 25% on deposits is typically offered on Mondays. Offers may vary each week — check the promotions page regularly.

Sports Betting Guide — For Beginners

Placing your first bet at score365? Read this simple guide to get started.

What are odds and how do you read them?

Odds are a number that tells you how much you stand to win if an event occurs. For example, odds of 2.00 on a ৳100 bet would return ৳200 if you win (profit of ৳100). On score365, odds can be displayed in decimal, fractional, and American formats.

Live Betting

Live betting lets you place bets in real time while a match is in progress. On score365, live betting odds change every second, so you'll need to make quick decisions.

Bet Types
  • Single Bet: A single bet on one outcome of a match.
  • Accumulator (Acca): Multiple matches in one bet — higher risk, higher reward.
  • Handicap Bet: A bet where one team is given an artificial advantage or disadvantage.
  • Over/Under: Whether the total number of goals or runs will be above or below a set line.

Tip for beginners: start small, get comfortable with the odds, then work your way up to larger bets.

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Score365 Help Center — Why It's the Best Support Experience in Bangladesh

The biggest frustration on any online gaming or betting platform is searching for help and never getting a straight answer. score365 wants to change that. The Help Center is built specifically with Bangladeshi users in mind — clear language, straightforward guidance.

More people in Bangladesh are trying online betting for the first time every day. Many of them run into trouble making their first mobile payment, struggle to understand bonus terms, or feel frustrated when they can't withdraw their winnings. The score365 Help Center is built to handle every one of these situations.

24/7 Live Chat Support

One of score365's biggest advantages is live chat support available 24 hours a day, 7 days a week. You can reach us in Bengali or English, and the support team typically responds within 3 minutes. Even if your deposit gets stuck at 2 AM, score365 will be there to help.

Email support is also available alongside live chat. For complex issues, attaching screenshots or documents to your email helps the team provide a more detailed resolution.

Safe & Responsible Gaming

Score365 believes gaming should be fun, not stressful. That's why the platform lets you set your own deposit limits, bet limits, and session time controls. If you ever feel gaming is getting out of hand, options for a temporary break or permanent self-exclusion are also available. score365 is committed to promoting responsible gaming.

Technical Support

Sometimes you may run into technical issues like pages not loading, the app crashing, or bets not going through properly. The score365 technical support team quickly identifies and resolves these problems. Take a screenshot when the issue occurs — it helps speed up the fix.

If you're having trouble with the mobile app, try updating it first. Most issues are caused by running an older version. If the problem persists after updating, please contact support.

Casino Game Support

Score365's casino section features thousands of games, with detailed rules for each available in the Help Center. Learn how to request a card in Live Blackjack, where to place your chips in Roulette for better winning chances, and the difference between Banker and Player in Baccarat — all explained in plain language in our guides.

For slots, check each game's RTP (Return to Player) rate before you start. A higher RTP means a better chance of returns over time. All games on score365 are audited by independent third-party organizations, so fairness is never a concern.

Tips for using the Help Center

A few things will help you get the most out of the Help Center. First, describe your issue as clearly as possible — when it happened, which page you were on, and what message appeared. Second, check the FAQ page before contacting support, since answers to many common issues are already there. Third, keep your account number or registered mobile number handy, as the support team will verify your identity before assisting you.

Score365 continuously updates the Help Center. Whenever a new game, payment method, or offer is added, a corresponding guide is published alongside it. Check back regularly to stay up to date.

📞 Contact Us

Speak directly with our support team — we're available around the clock

Live Chat

Click the chat icon on any page of the site. Average response time is 3 minutes.

Available 24/7
Email Support

For complex issues, send us an email with screenshots attached. You'll usually receive a reply within 2 hours.

support@score365.app
FAQ Page

Check our detailed FAQ page for quick answers to common questions.

View FAQs

❓ FAQs

Frequently asked questions about the Help Center

Yes, the score365 support team is fully equipped to assist you in Bengali. You can reach us in Bengali via live chat or email. Our support team was built with Bangladeshi users in mind.

Your balance is usually updated instantly after a deposit. If it takes longer than 15 minutes, contact us via Live Chat with a screenshot of your payment or your transaction ID. The score365 support team will verify and resolve the issue promptly.

If your account is suspended, you'll see a notification when you try to log in. This usually happens when KYC verification is incomplete or unusual activity is detected. Contact us by email or live chat and submit the required documents — accounts are typically reinstated within 24 hours.

Yes, score365 is built with a mobile-first design. The full platform works in the browser on any Android or iOS device. A dedicated mobile app is also available for a faster, smoother experience.
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